At the initial stages of the project I conducted a deep dive of research in to the following texts and online articles.
“The best interface is no interface” by Golden Krishna
“100 Things every designer needs to know about people” bySusan Weinschenk
“Storytelling for user experience” Whitney Quesenberg
Also watched the following talk by Open Table on service Design.
Service Design – Exposing the Hidden Choreography of Restaurant Hospitality